Comparison · 27 October 2026 · 6 min read

Siggy vs DocuSign: collecting a payment when the document is signed

Last updated 27 October 2026

Both can take a payment as part of signing. DocuSign includes it on Business Pro and above with six gateways; Siggy includes it from Professional with your own Stripe account, bank debit, and identity verification on the same envelope. What each costs and how each behaves.

DocuSign has offered Payments for years, and it is a serious feature: a payment field on the document, six supported gateways including Stripe, and an agreement that completes when the payment is approved, with the payment recorded in the audit trail (source 1). Siggy's payments on signing launched this week. This is an honest look at how the two compare for an Australian practice that wants the fee to arrive with the signature, with the prices left to the DocuSign comparison page, where every figure is quoted from DocuSign's Australian storefront with the date we checked it.

Side by side

	DocuSign Payments	Siggy payments on signing
Which plan	Included in Business Pro and Enterprise Pro; available on some other plans for a fee	Included on Professional, Business and Enterprise
Pricing model	Per user per month, with an envelope allowance per user per year	Per practice: Professional covers 5 people and 100 envelopes a month for $15
Payment processor	Your choice of six gateways: Authorize.net, Braintree, Cybersource, Elavon, Stripe, Zuora	Your own Stripe account, connected in one click; create one from Siggy if you do not have one
Platform fee	None from DocuSign; you pay your gateway's fees directly	0.5%, capped at $5 on a one-off payment, plus Stripe's fees
Payment types	One-off; stored payment methods for future or recurring charges	One-off, recurring, or a payment now plus recurring, set when you send
Bank debit	Depends on the gateway (ACH and SEPA listed)	BECS Direct Debit once enabled on your Stripe account
When the copies go out	When the payment is approved	When the payment clears; or earlier if an admin releases the envelope without the payment
The payer is told	At the payment field on the document	In their invitation email, on the review screen, and on the Pay card
Identity on the same envelope	Not part of Payments	Built in: government-record check, face match, PEP and sanctions screening, from $6.00
Where it is built and supported	Global; Australian data centres	Australia; Australian support hours

DocuSign facts from docusign.com/products/payments and the Australian storefront, checked 26 October 2026.

Where DocuSign is stronger

Gateway choice. If your firm already runs Braintree or Cybersource, DocuSign plugs into it and charges you nothing on top; Siggy is Stripe only and keeps a small platform fee. Stored payment methods for later charges are a mature feature there. And the DocuSign ecosystem, Salesforce and the rest, is deeper than anything a practice-sized product offers. If you are a large firm already on Business Pro, Payments is sitting in your plan and you should use it.

Where Siggy is stronger

The plan you need to be on. DocuSign puts Payments on Business Pro and above, priced per user (sources 1 and 2); Siggy puts it on Professional, priced for the practice. For a four-person practice the difference is not the feature, it is four seats of Business Pro against one plan that covers 5 people; the comparison page does that arithmetic with DocuSign's published numbers.

The envelope does more. The same link that takes the signature and the payment can verify the signer's identity against government records first. Bank debit means BECS, which is what an Australian client without a company card actually uses. Recurring arrangements are set when you send, not after. And when a client has paid another way, Release without payment is one click on the envelope page, recorded on the audit trail, rather than a workaround.

The signed copy waits for the money, on purpose. DocuSign completes the agreement when the payment is approved (source 1), and so does Siggy; we mention it because it is the behaviour you want and not every tool has it. A document that goes out signed-and-unpaid is a debt. A document that goes out signed-and-paid is a client.

Trying it

If you are on DocuSign Business Pro today, nothing structural changes when you try Siggy: envelopes, recipients, fields, templates, a certificate at the end. Connect your Stripe account from Security, send yourself an engagement letter with a fee attached, and see what your client sees. The step-by-step guide has a screenshot for every click. Migrating from DocuSign covers the rest, including the honest advice to run both for a month.

Sources

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