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Terms of Service

Last updated: August 2026

These terms govern your use of Siggy, operated by Ontology Analytics Pty Ltd (ABN 36 653 416 856), trading as Siggy Australia, of Australia. This page is general information and is being finalised with our legal advisers; by using Siggy you agree to the current version. Questions: [email protected].

1. Agreement

By creating an account or using Siggy (the “Service”) you agree to these Terms. If you accept on behalf of an organisation, you warrant you are authorised to bind it.

2. The Service

Siggy lets you upload documents, place fields, send them for electronic signature, and receive a sealed copy with a Certificate of Completion. The Service applies a method aligned with the Electronic Transactions Act 1999 (Cth) and produces a tamper-evident record.

3. Signature validity — important

Siggy provides a signing method and an evidentiary record. We do not warrant, and you must not represent, that any document signed via the Service is legally valid, binding, or admissible. Whether a document is legally effective depends on the transaction and applicable law. Some documents (including certain wills, powers of attorney, and statutory declarations) may be excluded from electronic execution or require specific formalities or witnessing. You are responsible for determining whether electronic signing is appropriate and for obtaining independent legal advice where required. Siggy does not perform government-issued identity verification of signers unless the optional identity verification service (clause 7) is used for that signer.

4. Your responsibilities

  • Provide accurate account and recipient information.
  • Have the rights and authority to upload and send your documents.
  • Keep your credentials secure and tell us of any suspected compromise.
  • Comply with the Acceptable Use Policy below and all applicable laws.

5. Acceptable use

You must not use the Service to:

  • send spam or bulk unsolicited messages, or harvest contacts;
  • upload malware or content that is unlawful, infringing, or that you lack rights to;
  • breach security, access other tenants’ data, probe, or disrupt the Service;
  • mislead a recipient as to the legal effect of a document excluded by law;
  • automate account creation or otherwise abuse system resources.

6. Contacting your recipients (email and SMS)

Siggy notifies the recipients you nominate. Every recipient is emailed a private link to the document you sent them. If you also enter a recipient's mobile number, we will additionally send that same link by SMS, because recipients often miss email.

You decide who is contacted, so the obligations are yours. By entering a recipient's email address or mobile number you confirm that:

  • you have that person's consent to contact them about the matter the document relates to, and you obtained their contact details from them (or from someone authorised to give them to you) — you must not enter a number sourced from a purchased list, a directory, or any third party who has not consented;
  • the details are accurate and current, and belong to the person you intend to reach — a mistyped mobile sends a stranger a message about someone else's document;
  • the recipient is expecting the document, or your existing engagement with them makes the contact reasonable;
  • you will pass on and honour any request to stop being contacted, including a reply of STOP to an SMS, and will remove that number from the recipient before resending;
  • you comply with the Spam Act 2003 (Cth), the Privacy Act 1988 (Cth), and any professional obligations that apply to you.

What we will and will not send. SMS is used only to deliver a signing link and reminders for a document you have sent — it is transactional, never marketing. The message identifies your organisation, names the document, and contains the signing link; it contains nothing else, and there is no facility for you to send free-text messages of your own through Siggy. A reminder stops as soon as the document is signed or the link expires. Mobile numbers are used for this purpose alone.

Limits and enforcement. Providing a mobile number is optional; leave the field blank and no SMS is sent. We apply a daily cap on the number of messages an organisation can send, and we may reduce it, suspend SMS, or suspend your account if we see signs of unsolicited messaging or a pattern of complaints. SMS delivery depends on mobile carriers and is not guaranteed; email remains the primary channel and the one the audit trail relies on.

Charges for SMS, where they apply, are set out in the product and billed as described in clause 8.

7. Identity verification (optional service)

Where available on your plan and enabled for your account, you may request verification of an individual's identity document details against the records of the issuing authority (for example a roads authority, the Australian Passport Office, or Services Australia) through the Australian Government's identity verification systems, accessed via our approved gateway provider. If you use this service, the following applies in addition to the rest of these Terms:

  • Your obligations. You must use identity verification only on your own behalf and for the permitted purpose of verifying the identity of your own clients and signatories in connection with your business — never as a resale, bureau, or screening service for others. You must obtain the individual's express consent before each check, comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles in respect of all identity information you handle, and not record or retain identity document details beyond what the Service returns to you.
  • Eligibility and register. We may require information from you to confirm your eligibility before enabling identity verification, may decline or disable access where eligibility is not met, and maintain a register of accounts with verification access, which we may provide to our gateway provider and to the Commonwealth agency that administers the government identity verification framework (the Framework Administrator) as required.
  • Results are an opinion only. A verification result is a match / could-not-confirm opinion at a point in time. It is not proof of identity, and does not discharge any customer due diligence, AML/CTF, or other legal obligation you may have.
  • Framework Administrator's benefit. The disclaimers, limitations of liability, and indemnities in these Terms (including clauses 3, 12, and 13) are given also for the benefit of, and are directly enforceable by, the Framework Administrator in respect of the identity verification service. You indemnify us and the Framework Administrator against loss arising from your breach of this clause 7.
  • Suspension. We may suspend or withdraw the identity verification service immediately where required by the Framework Administrator or our gateway provider, or where we reasonably suspect misuse.

8. Fees & billing

Fees are charged per completed envelope and/or via prepaid credit packs as described in the product. Prices are in Australian dollars. We may change pricing on reasonable notice.

9. Availability

We aim to provide a reliable Service but, except under a separate written SLA, it is provided “as is” and “as available” without an uptime guarantee. We may perform maintenance and will use reasonable efforts to minimise disruption.

10. Data & privacy

Our handling of personal information is described in our Privacy Policy. Where we process personal information on your behalf (recipient details and document contents), you are the controller of that information and a Data Processing Addendum is available for business customers.

11. Intellectual property

We retain all rights in the Service. You retain all rights in your documents and content, and grant us a limited licence to host and process them solely to provide the Service.

12. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law or other law that cannot lawfully be excluded. To the extent permitted, our liability for a failure to comply with a consumer guarantee is limited (at our option) to re-supplying the Service or paying the cost of re-supply.

13. Limitation of liability

Subject to clause 12 and to the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential loss, or loss of profits, revenue, goodwill, or data; and our total aggregate liability is capped at the fees you paid to us in the 12 months before the event giving rise to the claim. We are not liable for the legal effect or enforceability of any signed document (see clause 3).

14. Suspension & termination

We may suspend immediately for security, legal, or non-payment reasons. On termination we will, on request, make your data available for export and then delete it per our retention policy (subject to legal holds and immutable audit records).

15. Changes & governing law

We may update these Terms on reasonable notice. These Terms are governed by the laws of New South Wales, Australia, and you submit to the exclusive jurisdiction of its courts.

16. Contact

Ontology Analytics Pty Ltd, trading as Siggy Australia — [email protected].